Delivery charges are calculated on a per item basis and according to the state that you live in. As an indication of delivery costs, we provide some examples below;
If you would like an estimate of your cost of delivery and shipping, put the item into your shopping cart and displayed at the bottom is your estimated delivery charge. You will have the opportunity to view the finalised delivery charges on your order at the checkout stage for all professional product purchases before your complete your order and make payment.For equipment, you will be contacted once you have completed you cart and we will supply a quote to you for freighting your order before any payment has been made.
We currently ship only within Australia and to New Zealand. Delivery Fees will be confirmed at checkout.
All orders, shipping costs inclusive, are in AUD.
The locations we can deliver to may change from time-to-time. Please call our Customer Service Team to find out if we deliver to your location.
All delivery and shipping prices are subject to change. Eva Professional reserves the right to do so.
Items must be returned within 12 days of original dispatch date in its original condition and include all original packaging. This return policy is not applicable for change of mind and lack of expertise for use of product. All returns are subject to a 20% restocking fee unless determined faulty on our behalf. We recommend you utilise registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post.
Assess the condition and age of returned goods prior to providing a repair, exchange or refund.
Please enclose a copy of your tax invoice and send the product in a secure package too:Eva Professional – Returns
Furniture & Electricals have a 1 year warranty. Units under warranty must be returned to our office by the purchaser for assessment. All warranty assessments must include a photocopy of the units purchase invoice. All plumbing equipment such as hoses, flick mixers etc carry a 6 month warranty.
All units received for warranty repair or replacement will firstly be assessed to determine whether the unit is faulty due to a manufacturing flaw or faulty/damaged due to misuse of the purchaser.
If a unit is faulty due to a manufacturing flaw Eva Professional will choose to repair or replace it within a reasonable time frame. Eva Professional reserves the right to either replace free of charge or repair any goods proved to be defective manufacture, provided that the cost of returning and redelivering the goods will be at the purchaser’s expense. Eva Professional’s liability shall be limited to the obligation to supply free of charge or repair products proved to have been defective in quality or workmanship at the time of delivery. In no event shall we be liable for consequential damage or for the claims of labour.
If a unit is determined faulty or damaged due to misuse, Eva Professional will not be liable to repair or replace under warranty. The purchaser will be contacted & have the choice to pick up the unit immediately from our office or agree to pay for it to be repaired and returned.
Units that contain accessories such as Bulbs, electrodes, brush heads, fuses, etc that are made to be worn do not fall under warranty. Any replacement of these will be at the purchaser’s expense.
If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above.
You will not be charged for re-delivery of items under this clause.
Terms and Conditions of Use of Eva Professional
Acceptance The Use Of Eva Professional Terms and Conditions.
Your access to and use of Eva Professional is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.
By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of Eva Professional website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and you hereby submit to the exclusive jurisdiction of the Australia courts.
Eva Professional collects and uses Users personal information for the following purposes:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
If you have any questions about the above Policies, the practices of this site, or your dealings with this site, please contact us at:
Eva Professional Australia
14b Devlan Street Mansfield, QLD 4122 Australia