Terms & Conditions

Payment Policy

We accept :

Visa, Mastercard, Amex or Bank transfer.

We also accept cheques and money orders, unfortunately, we will not send out an order until the cheque payment has been received by us and cleared by our Bank. Important, for equipment payments:

10% deposit
A 10% Deposit is required to activate any order.
30% deposit
A 30% deposit is required if there is a colour change (other than black) to activate the order.
10% deposit
Final Payment is required before goods can be despatched.

Delivery & Shipping Policy

This Policy sets out details of delivery and shipping for our online and direct purchases. If you require clarification or have any questions please contact our Customer Service Team on This email address is being protected from spambots. You need JavaScript enabled to view it. or 07 3124 4019

Cost of Delivery

Delivery charges are calculated on a per item basis and according to the state that you live in. As an indication of delivery costs, we provide some examples below;

  1. Salon Customer:-
    • Salon Supplies ONLY (all areas) = $15 Flat Rate regardless of how much you buy!
    • Product / Retail / Supplies:-
      • Local Regions: Brisbane, Redlands, Logan, Ipswich, Caboolture = $15 Flat Rate regardless of how much you buy!  
      • All Other Areas (rest of QLD & Australia) = $25 Flat Rate regardless of how much you buy!  
  2.  RRP Customers (all areas) = $15 Flat Rate regardless of how much you buy!  

    If you would like an estimate of your cost of delivery and shipping, put the item into your shopping cart and displayed at the bottom is your estimated delivery charge. You will have the opportunity to view the finalised delivery charges on your order at the checkout stage for all professional product purchases before your complete your order and make payment.

    Changing Shipping Address

    Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on This email address is being protected from spambots. You need JavaScript enabled to view it. or 07 3124 4019

    International Shipping

    We currently ship only within Australia and to New Zealand. Delivery Fees will be confirmed at checkout.

    All orders, shipping costs inclusive, are in AUD.

    The locations we can deliver to may change from time-to-time. Please call our Customer Service Team to find out if we deliver to your location.

    All delivery and shipping prices are subject to change. Eva Professional reserves the right to do so.

    Returns & Refunds Policy:

    Items must be returned within 12 days of original dispatch date in its original condition and include all original packaging. This return policy is not applicable for change of mind and lack of expertise for use of product. All returns are subject to a 20% restocking fee unless determined faulty on our behalf. We recommend you utilise registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post.

    Assess the condition and age of returned goods prior to providing a repair, exchange or refund.

    Please enclose a copy of your tax invoice and send the product in a secure package too:

    Eva Professional – Returns
    This email address is being protected from spambots. You need JavaScript enabled to view it. or 07 3124 4019

    Faulty Goods

    Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.

    Equipment Warranty & Returns

    Furniture & Electricals have a 1 year warranty. Units under warranty must be returned to our office by the purchaser for assessment. All warranty assessments must include a photocopy of the units purchase invoice. All plumbing equipment such as hoses, flick mixers etc carry a 6 month warranty.

    All units received for warranty repair or replacement will firstly be assessed to determine whether the unit is faulty due to a manufacturing flaw or faulty/damaged due to misuse of the purchaser.

    If a unit is faulty due to a manufacturing flaw Eva Professional will choose to repair or replace it within a reasonable time frame. Eva Professional reserves the right to either replace free of charge or repair any goods proved to be defective manufacture, provided that the cost of returning and redelivering the goods will be at the purchaser’s expense. Eva Professional’s liability shall be limited to the obligation to supply free of charge or repair products proved to have been defective in quality or workmanship at the time of delivery. In no event shall we be liable for consequential damage or for the claims of labour.

    If a unit is determined faulty or damaged due to misuse, Eva Professional will not be liable to repair or replace under warranty. The purchaser will be contacted & have the choice to pick up the unit immediately from our office or agree to pay for it to be repaired and returned.

    Units that contain accessories such as Bulbs, electrodes, brush heads, fuses, etc that are made to be worn do not fall under warranty. Any replacement of these will be at the purchaser’s expense.

    If You Change Your Mind

    We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse. All returns are subject to a 20% restocking fee unless determined faulty on our behalf.

    Incorrectly Sent Orders

    Any incorrect, missing or damaged items received must be reported to Eva Professional within 24 hours of you receiving the delivery, by email only, to This email address is being protected from spambots. You need JavaScript enabled to view it. If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

    If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above.

    You will not be charged for re-delivery of items under this clause.

    Eva Professional is committed to protecting your privacy. Any personal information obtained from you for the purpose of executing a refund, repair or exchange will be handled in accordance with SML Distribution’s privacy policy.

    Privacy Policy

    Terms and Conditions of Use of Eva Professional

    Acceptance The Use Of Eva Professional Terms and Conditions.

    Your access to and use of Eva Professional is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.

    By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

    The contents of Eva Professional website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

    Change of Use

    Eva Professional reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Eva Professional shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

    Links to Third Party Websites

    Eva Professional Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


    All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Eva Professional or otherwise used by Eva Professional as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

    Disclaimers and Limitation of Liability

    The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Eva Professional will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Eva Professional makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Eva Professional for death or personal injury as a result of the negligence of Eva Professional or that of its employees or agents.


    You agree to indemnify and hold Eva Professional and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Eva Professional arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


    If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

    Governing Law

    These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and you hereby submit to the exclusive jurisdiction of the Australia courts.

    For any further information please email This email address is being protected from spambots. You need JavaScript enabled to view it.

    Personal Identification Information

    We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

    Users may, however, visit our Site anonymously

    We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

    Non-personal Identification Information

    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

    Web Browser Cookies

    Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

    How We Use Collected Information

    Eva Professional collects and uses Users personal information for the following purposes:

    • To improve customer service

      Your information helps us to more effectively respond to your customer service requests and support needs.
    • To personalise user experience

      We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
    • To improve our Site

      We continually strive to improve our website offerings based on the information and feedback we receive from you.
    • To process transactions

      We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
    • To administer a content, promotion, survey or other Site feature

      To send Users information they agreed to receive about topics we think will be of interest to them.
    • To send periodic emails

      The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

    How We protect Your Information

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

    Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

    Third Party Websites

    Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


    Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

    Compliance With Children’s Online Privacy Protection Act

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    Changes To This Privacy Policy

    Eva Professional has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

    Your Acceptance of These Terms

    By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

    Contacting Us

    If you have any questions about the above Policies, the practices of this site, or your dealings with this site, please contact us at:

    Eva Professional Australia

    14b Devlan Street Mansfield, QLD 4122 Australia

    This email address is being protected from spambots. You need JavaScript enabled to view it. or 07 3124 4019